Returns and refunds
You may return items purchased on KitchenAid.com within 60 days from shipment for a full refund of your product purchase price or a replacement product. Return shipping is FREE, except for parts and accessories.
How does it work?
1. Call our returns team
Please call our returns team at 1 (800) 541-6390 to initiate a return.
2. Get a prepaid shipping label
You'll get an email with a link to a shipping label.
3. Pack the product(s) securely
Wrap the products in their original packaging with the shipping label on top.
4. Send the package back to us in new and unused condition
Free return shipping is only available for U.S. consumers who directly call this number.
5. We'll receive and validate your package
Once we validate the returned items have arrived, your return will be processed.
Countertop Appliances, Kitchenware & Kitchen Tools
Returns within 60 Calendar Days
You may return items purchased on KitchenAid.com within 60 days from shipment for a full refund of your product purchase price or a replacement product. Return shipping is FREE, except for parts and accessories.
To return purchased countertop appliances, kitchenware and kitchen tools, please call our returns team at 1 (800) 541-6390 to initiate a return and obtain a prepaid shipping label which you may use to send the item back to us in new and unused condition. Free return shipping is only available for U.S. consumers who directly call this number.
Once we validate the returned items have arrived, your return will be processed. Accounts will be credited within 7-10 business days once items are received and processed.
Personalized orders made specially for you, such as engraved products, free gifts and gift wrap services are non-returnable and non-refundable, except where the product was defective when delivered or as permitted by the product's warranty.
After 60 Calendar Days
If the 60-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.
Not happy for any reason? Call us at 1 (800) 541-6390 so we better understand how to help your situation.
Countertop Appliance Parts & Accessories
Fill out the return section of your order’s packaging slip. Please complete and include the return form for all refunds and exchanges. You will need the product item number and your reason for return. Send the item back to us in new and unused condition, along with your Product Returns Form to the address below
KitchenAid Attn: Returns/Internet Orders 1701 KitchenAid Way Dock 42 Greenville, OH 45331
Original shipping and handling and return postage charges will not be refunded. Send your package using a method that provides a tracking number (FedEx or UPS). We are not responsible if there is no proof the product was delivered to us. Once we validate the returned items have arrived, your return will be processed. Accounts will be credited within 7-10 business days once items are received and processed.
Call 800-541-6390 (8:00 a.m – 6:00 p.m EST, Monday – Friday) with any questions.
What happens next?
Once your return request has been processed, you’ll receive an email from our shipping carrier with instructions on how to send your product back.
Contact us
Need to check the status of your purchase? Use the order number you received during checkout. Please make sure to have your appliance's model and serial number ready before calling.