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Frequently asked questions

Shopping and ordering

How do I place an order on the KitchenAid website?Do I need a 'My Account' to place an order?Can I place an order by phone or email?Can I pick up an online order in a store?How long does it take to receive an order confirmation?What if I didn't receive an order confirmation?What if my online payment doesn't succeed?My online payment failed but the money was debited?Can I still change my order after checkout?Can I cancel my order after final payment?What if I placed multiple orders by accident?Can I still change the address after ordering?Can I change the shipment method after ordering?Can I be notified when a product is back in stock?Can I reserve or pre-order products?What are the conditions for online promotions?How can I stay up to date with promotions and offers?I received a personal discount, how do I use it?My personal code isn't working, what now?

Do I need to create a new account?I can't log in with my old password, what should I do?If I have items in my cart, will they still be there when the new website is live?Will this new website affect recent purchases?Will my previous purchase history still be available?Stand MixersTerms and conditionsShipping and deliveryReturns and refundsProduct HelpManualsProfessional DiscountsCustomer care