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Frequently asked questions

Returning an order

I didn't receive a return label. What can I do?Do I have to pay to return a product?How can I return a purchased product?Can I track the status of my returning product?Which products can't be returned?Can I return products without the original packaging?My product isn't working or is damaged. What now?Can I return products bought with a discount/promotion?How will the amount be refunded?How quickly will I get refunded for a return?How long do I have to exchange an online purchased product?I received the wrong product. What now?Can I exchange products without their original packaging?Can I exchange an online purchased product?I received a product that is faulty. What now?

Do I need to create a new account?I can't log in with my old password, what should I do?If I have items in my cart, will they still be there when the new website is live?Will this new website affect recent purchases?Will my previous purchase history still be available?Stand MixersTerms and conditionsShipping and deliveryReturns and refundsProduct HelpManualsProfessional DiscountsCustomer care